Frequently Asked Questions
Have questions? We're here to help. Find answers to the most common questions about TrackLabs below.
General
TrackLabs is a comprehensive time tracking and employee monitoring software designed to help teams boost productivity. It offers features like automated time tracking, screenshots, activity levels, app & URL tracking, and detailed reporting.
TrackLabs runs as a desktop application (Windows, Mac, Linux) that tracks time when you start the timer. It records activity levels, takes screenshots (optional), and logs used applications and websites. All data is synced to a web dashboard for managers to review.
Yes, absolutely! TrackLabs is built specifically for remote and hybrid teams. It provides visibility into work progress without micromanagement, helping remote teams stay aligned and productive.
Features & Privacy
TrackLabs supports both visible and silent monitoring modes, depending on your company policy. In visible mode, employees control the timer. In silent mode, it runs in the background. We recommend being transparent with your team about monitoring practices.
Yes, screenshot monitoring is fully customizable. You can turn it off completely, blur screenshots for privacy, or adjust the frequency (e.g., once every 10 minutes).
Yes, TrackLabs continues to track time and activity even when there is no internet connection. The data will automatically sync to the server once the connection is restored.
Pricing & Billing
Yes, we offer a 14-day free trial with full access to all features. No credit card is required to start the trial.
Our pricing starts at $4.99 per user/month. We have different plans tailored for startups, growing teams, and enterprises. Visit our Pricing page for more details.
Yes, you can cancel your subscription at any time. There are no long-term contracts or cancellation fees.
Still have questions?
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